211 Lashes & Co. | Frequently Asked Questions (FAQ)
Need help fast?
If you don’t see your question answered below, please use the chatbox on this page for the quickest response.
You can also email us at info@211lashes.com and we’ll respond as soon as possible during business hours.
For booking accuracy and availability, appointments must be booked online (we do not schedule via DMs).
Booking & Appointments
How do I book an appointment?
All appointments are booked online through our website. Please select the service that best matches your desired look, and we’ll customize details during your appointment.
Do you accept walk-ins?
No. 211 Lashes & Co. operates by appointment only.
Can I bring a guest?
To maintain a calm, luxury experience and support quality service, guests are not permitted unless approved in advance.
What if I’m running late?
We offer a 15-minute grace period.
If you are 15 minutes late or more, your appointment may be canceled to protect the schedule. If you have not communicated with us and your appointment is canceled due to late arrival, your deposit will be forfeited.
Deposits, Payments & Pricing
Do you require a deposit?
Yes. A deposit is required to reserve your appointment time and is applied toward your service total.
Deposit amounts:
Brow services (including PMU brows): $50
Eyelash extensions (full sets), fills, and temporary brows: $20
Are deposits refundable?
Deposits are non-refundable and are used to secure your appointment time.
What payment methods do you accept?
Accepted payment methods are listed at checkout/booking. (If you’d like, add specifics here: card, Apple Pay, etc.)
Do you offer refunds?
Because services are time-based and customized, all sales are final. If you have concerns about your results, please contact us promptly so we can review next steps.
Rescheduling & Cancellation Policy
What is your cancellation window?
Clients must cancel more than 36 hours before their appointment time.
Cancellations made within 36 hours of the appointment are not permitted per policy and will result in the deposit being forfeited.
How do I reschedule?
Rescheduling must be completed outside of the 36-hour window. For the quickest support, please use the chatbox on this page.
What is considered a “no-show”?
A no-show includes failing to arrive, arriving past the grace period without communication, or not being able to complete the service due to late arrival. No-shows result in deposit forfeiture.
Lashes
How long do lash extensions last?
Retention varies by lifestyle and aftercare. Most clients return for fills every 2–3 weeks to maintain a full look.
What style should I book?
If you’re unsure, we recommend booking based on the overall look you want (natural, wispy, fuller). We’ll customize during your appointment using your eye shape and lash health.
Can I wear makeup with lash extensions?
Yes, but avoid oil-based products around the eye area. Use lash-extension-safe products and cleanse regularly.
Can I get extensions if I have leftover lashes from another artist?
We may require a removal before a full set depending on the condition and quality of existing extensions. Booking a removal ensures a clean, safe foundation and the best results.
Can you guarantee retention or a specific look?
Results vary due to individual factors (natural lash cycle, lifestyle, skin/oil levels, and aftercare). We deliver consistent, high-quality work while prioritizing lash health and long-term wear.
Lash Fills (Important)
What’s the difference between a fill and a full set?
A fill maintains an existing set by replacing grown-out and shed lashes. A full set is a complete application from scratch.
What qualifies as a 2-week fill?
A 2-week fill must be booked and completed within 16 days of your last appointment.
Day 17+ does not qualify as a 2-week fill.
What qualifies as a 3-week fill?
A 3-week fill must be booked and completed within 23 days of your last appointment.
Day 24+ does not qualify as a 3-week fill.
If you are outside the allowed timeframe, your appointment may be adjusted to a full set (or charged accordingly) so enough time is reserved and quality is maintained.
How many lashes do I need to have left to book a fill?
To qualify for a fill:
What happens if I have less than the minimum?
If you have less than the required amount of lashes remaining:
A $25 lash restoration fee will be applied, and/or
Your appointment may need to be bumped to a full set, depending on what’s needed and the time required.
This protects your results and ensures the service is done correctly.
Brows (Temporary)
Do you offer brow tinting/staining?
Yes, when available. Brow services are customized based on your natural brow shape and desired result.
Can I combine brows with lashes?
Yes. If you’re booking a bundle, please select the correct service so enough time is reserved.
Permanent Makeup (PMU) Brows
Do I need a consultation first?
For PMU brows, a consultation is strongly recommended (and may be required). This ensures you are a good candidate and aligned on shape, color, and expectations.
How long does PMU last?
Results vary by skin type, lifestyle, and aftercare. Many clients schedule color boosts over time to maintain optimal results.
Is a touch-up required?
Touch-ups are commonly recommended to refine shape and color once healed. Your artist will advise what’s best based on your results.
Does PMU hurt?
Discomfort varies. We use professional methods to support client comfort, but sensitivity differs person-to-person.
Who is not a candidate for PMU?
Certain medical conditions, medications, pregnancy/nursing status, and skin conditions may affect eligibility. If you are unsure, please use the chatbox or book a consultation so we can review privately.
Preparation & Aftercare
How do I prepare for my lash appointment?
Arrive with clean lashes—no eye makeup, mascara, or oils. Avoid caffeine right before your appointment if you tend to have watery eyes or twitching.
How do I care for my lashes after?
Cleanse regularly with a lash-safe cleanser, avoid oil-based products, do not rub or pick, and brush gently.
How do I prepare for PMU brows?
Preparation instructions depend on the procedure. You’ll receive specific pre-care guidance before your appointment.
What if I have an issue after my appointment?
If you have concerns, contact us as soon as possible and include a clear photo in good lighting so we can evaluate next steps.
Support & Communication
What’s the fastest way to reach you?
Use the chatbox on this page for the quickest support and answers.
Can I text or DM for support?
To keep communication organized and response times efficient, we prioritize chatbox + email support. Booking is completed online.
What are your typical response times?
We respond as quickly as possible during business hours. If you contact us after hours, you’ll receive a response the next business day.
Privacy & Messaging
Will I receive emails or text messages after booking?
Yes. By booking and/or opting in, you may receive appointment-related messages such as confirmations, reminders, and follow-ups. Promotional messages may require separate opt-in. You can opt out where applicable.
How is my information used?
Client information is used for scheduling, communication, service customization, and recordkeeping. We do not sell client data.
Still need help?
Please use the chatbox for the fastest response.
Email: info@211lashes.com
